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General and online sales conditions

Please ensure that you carefully read and understand both the general terms and conditions and the online sales conditions before making an online reservation.   

VALIDITY OF PRICES AND AVAILABILITY

The prices advertised on our online sales site remain valid as long as the user remains connected to the session in question. Should the user become disconnected or should the session close, prices may be different when re-connecting. Before making a reservation, the availability and price of the services you wish to purchase are subject to change without notice.

Prices are based on the local currency rate at the time of quotation, converted according to the current exchange rate as determined by our suppliers. Prices are subject to change without notice until a reservation is confirmed.

Unless otherwise stated, prices do not include any local taxes or fees, such as foreign departure fees, security, port fees, parking fees, customs, immigration, agricultural fees, airport taxes or international transportation taxes. Prices do not include gratuities that may be given to tour leaders, drivers or local guides, passport and visa fees, personal and luggage insurance, any items of a personal nature, taxes or duties, and any food or drink not explicitly listed under “Price Includes” on the product pages of the Website.

PURCHASE AND METHODS OF PAYMENT

Only Visa, Mastercard and American Express credit cards are accepted for online payments. Payment may be divided into several transactions on your credit card statement depending on the methods of payment of different suppliers.

** The name on the credit or debit card must be the same as one of the travelers. 

At the time of payment, the reservation platform will collect payment  in full.  Deztination.travel cannot be held responsible for the failure of a customer to make the final payment.

Full payment is required at the time of any and all reservations made on the platform. By providing his credit card number electronically, the customer agrees to respect the present online sales conditions as well as the general terms and conditions, and authorizes the transaction for the security deposit and/or the transaction for the full purchase of services.

TRAVEL RESERVATION

At the time of reservation, it is imperative that the customer enter the names of the passengers as they appear on their respective passports. Should any of the names be written differently, the customer must inform us as soon as possible. Modification fees shall apply in such cases.

To make a reservation, you must provide the following information:

  • Last name, first name, as indicated on your passport
  • Date of birth of the participants
  • Street address
  • Email
  • Phone number

Customers understand and agree that they are reserving a trip on their own, without the help of a travel consultant. Customers who have any questions or experience difficulty understanding the services offered on the reservation platform are responsible for contacting us via the platform.

As a condition for making a reservation, you guarantee that:

  • you are at least 18 years old;
  • you have the authority to sign a contractual agreement with us and the relevant hotel reservation provider(s);
  • you will only make reservations for yourself or for other persons for whom you are entitled to make such reservations (Other Persons);
  • You will notify such other persons of these terms and conditions (as updated by us from time to time) and any other terms and conditions applicable to a Reservation;
  • all information provided by you (including information provided on behalf of Other Persons) regarding a Reservation is accurate, complete and current; and
  • you will comply with our acceptable use policy described below.
  • You will not use our information for commercial purposes;
  • You will not make reservations that are speculative, false or fraudulent or any reservation in anticipation of high demand;

Reminder: customers must absolutely obtain a valid passport at their own expense for any trip outside of Canada. Certain foreign authorities may even require that a passport be valid 6 months after the travel return date. Flight schedules are provided for information purposes only and are subject to change without notice. A minimum of one adult (18 years or older) must be present per room reserved for any trip.

TRAVEL DOCUMENTS

Once the customer has completed his online reservation, deztination.travel will send an email confirming the reservation details to the address provided by the customer. It is the customer’s responsibility to verify that what he/she has booked is accurate and in accordance with the desired trip. It is the customer’s responsibility to validate that the services indicated correspond faithfully to the products and services chosen and that the names of the participants are identical to their identification documents. For any issues, please see the MODIFICATIONS section below.

As previously mentioned, it is imperative that customers enter the names of the individuals for whom they are reserving a trip as they appear in their respective passports.

MODIFICATIONS

For all modifications or additions to the package booked online, a fee of 50$ per person will be charged for the processing of the file, in addition to the inherent fees of the suppliers to the modification or addition. The client must communicate by email indicated on his confirmation email. A change of date will be considered as a cancellation and subject to the conditions of cancellation of Deztination.travel and its suppliers. Theater, show, and special event tickets cannot be changed. The sale of these tickets is binding and final and cannot be changed after the original purchase has been confirmed.

TRAVEL INSURANCE

It is recommended that you purchase travel insurance before you leave to cover cancellation costs.

Some credit cards include coverage when you use it to pay for your package. Check with your card issuer to find out what coverage they offer.

CANCELLATIONS

The cancellation conditions for trips booked with deztination.travel on destination.travel may, in some cases, reflect the cancellation conditions of our suppliers and partners. It is possible to ask us for the cancellation conditions for each service of your reservation if applicable. In case of cancellation after having paid the final payment, the cancellation fee will represent what the suppliers and partners charge to deztination.travel according to the contracts negotiated between them and the following fees:

  • 72 hours or more before the departure date: $50 administration fee per person and the cancellation fee of the supplier(s)
  • Less than 72 hours to 48 hours before departure date: 50% of the total amount of the invoice is non-refundable as well as the cancellation fees of the supplier(s).
  • Less than 48 hours and less before departure date: 100% of the total amount of the invoice is non-refundable.
  • Theater, shows, and special event tickets cannot be modified or canceled. The sale of these tickets is binding and final and cannot be changed after the original purchase has been confirmed.

It can happen that the cancellation conditions of a supplier are more severe than those of deztination.travel. In this case, the conditions of the supplier will prevail and these fees will be added to those indicated above. Contact us to know the conditions of cancellation for each service if necessary or consult your transaction confirmation.

If you wish to cancel your purchase, you must contact us immediately by telephone. Under no circumstances will sending an email or leaving a voicemail message without receiving a response from a destination travel agent cancel your online purchase.

A cancellation request must be made in writing and the date of receipt of the notice will be used as the date of cancellation in calculating the fee charged by the supplier(s). These cancellation fees vary by supplier and/or type of service and are calculated based on the number of days the cancellation is recorded in relation to the travel date.

Any change made to the reservation (including, but not limited to, the names and number of travelers, dates, destination or duration of the trip) may be considered a cancellation and subject to the supplier’s cancellation fees.

Deztination.travel reserves the right to charge additional cancellation or change fees, in addition to any other fees charged by the service provider.

UNUSED SERVICES

No refund will be given for any service not used, voluntarily or otherwise, during your stay, nor can it be rescheduled to a later date. If you were unable to use your service due to the fault of a provider, it is recommended that you make arrangements with the provider on site for a refund or rescheduling of service.

COMPLAINTS RESOLUTION

If you have a complaint or a problematic situation to share with us, you must contact Deztination.travel immediately so that we can try to remedy the situation when it occurs. If the situation occurs outside of our business hours, please send us the information in writing within 7 days of your return. After this period, we cannot guarantee any compensation, if any, from us or the supplier.

MODIFICATIONS OF THE PRESENT CONDITIONS

Deztination.travel reserves the right to modify at any time the present conditions according to the modifications of the legislation or for any other legitimate reasons. Your use of this site will be governed by the conditions then in force at the time of your use.

NOTICE TO CUSTOMERS

Deztination Inc. acts as an intermediary between different suppliers and their customers. Therefore, when making an online transaction, customers accept full responsibility for the purchases they make on the reservation site, without the advice or recommendations of a travel consultant. Deztination Inc. can in no way be held responsible for harm or prejudice caused to customers who make such transactions without the help of a travel consultant.

TRAVEL AGENCY LICENSE

The travel agency license issued to Deztination.travel for the operations of Deztination.travel by the Office de la protection du consommateur requires us to hold a trust account and to deposit any money received from customers. This money must be used only to organize the trip of the customer and to pay the suppliers on his behalf.

NOTICES:

*** Our agency is committed to respecting and ensuring compliance with all the measures and instructions issued by the National Institute of Public Health of Quebec, which are incorporated into our response plan to Covid-19. The service providers used in the Explore Québec packages have also signed this

commitment to comply with health measures. It is our responsibility to ensure that service providers are open at the time of the customers’ travel.The agency reserves the right to modify the packages In the event or the closure or non reopening of providers included initially by offering customers equivalent solutions **

Booking conditions Explore Quebec

This Explore Quebec on the Road package is offered to you thanks to the financial support of the Ministry of Tourism.

Already applied on the rates of this package.

* The Explore Quebec on the Road discount applies only to Quebec residents.  Proof of residence will be required to purchase the package.(driver’s license, etc.).

** Full payment of the package is requested at the time of booking.

Our agency is committed to respecting and ensuring the respect of all measures and instructions issued by the Institut national de la santé publique du Québec, which are included in our COVID-19 intervention plan. The service providers used in the Explore Quebec packages have also signed this commitment to comply with the health measures. It is our responsibility to ensure that the service providers are open at the time of the client’s trip. The agency reserves the right to modify the packages in the event of the closure or non-reopening of service providers initially included, by offering clients equivalent solutions.

***For packages in Quebec, make sure you have your vaccination passport in order to have access to public places as required by the Quebec Government. Regardless of the circumstances of an early return (illness, personal decision, etc.), the unfinished portion of the trip is not refundable. The traveler is not entitled to any refund or compensation if the cancellation of the trip is imposed by circumstances of force majeure or climatic or natural events (cyclone, storm, hurricane, volcanic eruption, earthquake, landslide, pandemic or any other disaster or accident impossible to predict or avoid). In this case, Deztination can cancel the trip without notice.