Frequently Asked Questions (FAQ)

Each country has its own set of requirements when it comes to Covid-19. We do recommend that you carefully read the Canadian travel advisories before you book along with the Covid-19 travel, testing and borders websites for all travel related advice. The government of Canada website is your best source of information:

In addition, it is important to find out about specific policies in airports and on planes. You need to read the documentation that each air carrier supplies you with.

Travel insurance is not mandatory but we highly recommend it to cover the unexpected. We recommend cancellation insurance for your trips in Quebec and a complete insurance package for all your trips outside Quebec including Covid-19 coverages. Send us a request for a quote or visit Manulife. Note that insurance companies have time limits as to when you can purchase coverage prior to departure.

If you do not have cancellation insurance and you cancel your trip, a non-refundable fee will be charged.  See our terms and conditions for cancellation fees.

Yes you do and so do your kids. Some countries even require that your passport be valid for up to six months after your arrival. In addition, Passport Canada recommends it be valid beyond your scheduled return date. You could be stuck in another country if you do not abide by the rules. In addition to a passport, some countries require a visitor visa. For more information on visas and passports visit the travel advice and advisories section of the Government of Canada Website.

To apply or renew your passport, please visit the link below for more information. It can take several weeks to complete all of the formalities, so start the process as soon as you start making travel plans or even before

Depending on where you travel, you may come into contact with diseases that are rare in North America, like yellow fever. Do plan ahead as some vaccines must be taken 4 to 6 weeks before your departure. Please read the Canadian’s Guide to Healthy Travel Abroad and the Canadian Immunization Guide for more information.

In response to major delays in airports across Canada, the Canadian Transportation Agency has published a helpful guide detailing passenger compensation for travel and baggage delays under the Air Passengers Protection Regulations (APPR) .

There are a few different ways to pre-book shore activities.  You can book via the cruise line mobile app or website, or with the cruise line concierge services while on board.  You can also book activities via Shore Excursions. Simply enter the cruise line you are traveling with, the name of the ship, sailing dates, and Shore Excursions will provide you with loads of options. Whether you book via the cruise line or Shore Excursions do not forget to read the fine print and the cancelation policies.  Some cruise lines only offer onboard credits if you cancel and no reimbursements, some have penalties, and some let you cancel up to 24hr before departure. Each company has its own rules.